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Terms and Conditions Lodge Hire & Event Hire

General Information

Check-in

16:00-17:00

Check-out

10:00am

Check in is between 3pm and 5pm when reception is open to ensure you are comfortable with your lodge and don’t require any further assistance.  If you will be arriving out with these times please do contact reception on your check in day and advise us. 

Children of any age are welcome.

Children aged 6 years and above are considered adults at this property.

To see the correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

1 – 3 years
Cot available upon request – Please note we do not provide bedding for a cot.
£15 per stay
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

There is no capacity for extra beds at this property.

The maximum number of cots allowed depends on the lodge you choose. Please check the maximum capacity for the lodge you selected.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 21 for a couple.
No groups under age 24 are permitted

Pets

We have limited pet friendly lodges – Subject to availability

Terms & Conditions

‘you’ and ‘your’
means all people named on the booking (including anyone who is added or replaced at a later date).

‘We’, ‘us’ and ‘our’

Silverwood Management t/a Silverwood Resort, Registered & trading address: Loan Brae, Inchcoonans, Errol, Perthshire, PH2 7RB

Before booking through us, please read these booking conditions carefully and all the other information relevant to your booking,

including:

The property rental conditions (which means all information in any specific conditions or restrictions set out in the brochure or website description of your chosen property)

The Important Holiday Information section of the brochure, the website or other publication we tell you about; and any other written information we brought to your attention before we confirmed your booking.

We arrange bookings of our properties and travel arrangements to or from us are your responsibility.

When you book a property with us you are entering directly into a contract with Silverwood Management Ltd.

You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking.  All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

All properties on our website and in our brochures are offered by us for the sole purpose of holiday lettings, unless expressly agreed otherwise in writing by us. Accordingly you agree that your booking is for the sole purpose of holiday accommodation and accept that you are not offered any rights to the property other than the right to occupy the property as holiday accommodation for the period of your booking.

Making a booking

All bookings depend on the property and other arrangements being available. You, as the person in charge of the party (the “party leader”) must be at least 21 years old at the time of booking. All other members of the party must be age 20 or over or children and must authorise you to make the booking on the basis of these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us.

Group bookings of adults: The organiser or leader of a group booking is responsible for identifying the booking as such and for providing the party details. Should you arrive at your property in a group without notifying us of the required details, we have the right to refuse to hand over the property to you without a refund compensation.

As long as the property is available and we have received all the relevant payments from you, we will give you written confirmation (see below) as soon as reasonably possible. This confirmation will have your booking details, the amount you have paid and the amount you still owe for the booking. Your binding contract with the us will apply from the date we issue you with the written confirmation.

If you pay the deposit into our bank account, it will not mean we have accepted a booking unless we have issued you with a written confirmation. Please do not make any other travel arrangements (such as flights) until we have issued you with a written confirmation. We will give you your written confirmation either by post or by email. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation by email. If you book by post or phone, we will send your confirmation to you by email unless you tell us at the time of booking that you would prefer it to be provided by post. It is your responsibility to check your emails regularly and to let us know about any change to your email address.

We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you verbally or in writing and promptly refund any money you have paid to us. In this case, we will not have any legal responsibility to you.

As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately otherwise we cannot help or accept responsibility. Please ensure that names are exactly as stated in the relevant passport, we have no responsibility for any errors in any documentation except where an error is made by us.

Payments for bookings

Deposit

The property will be released for general sale after the agreed time period (usually 24 hours) unless you fully confirm the booking. Even if we have sent a written confirmation, we have the right to cancel a booking where there are reasonable grounds to believe that it is not legitimate you are likely to breach any of our booking conditions or information supplied by you in relation to your booking is incorrect. If we cancel your booking, we will tell you in writing and we will not have any legal responsibility to you.

Payment

When you book, you must pay the full amount or in some cases a deposit amount due plus any applicable booking fee by debit or credit card, or by sending us a cheque. We only accept payment in pounds sterling. A Standard Deposit required is 30% of the Total Booking Price

* For some bookings we may require a higher deposit amount. The exact deposit amount will be notified to you at the time of booking. We must then receive the outstanding balance due 10 weeks prior to your check in date, this will automatically be processed by our Accounts with the original card payment details held on our system,  if you do not want us to use these details and you have alternative card details you must advise us of this 3 months prior to your arrival date.

However, if you book less than 3 months before the start of your booking date, we must receive full payment of the total cost of your booking when you make your reservation. For any arrangements booked less than two weeks before your check in date, you must pay for the booking in full by debit or credit card or by bank transfer at the time of booking.

If you do not make any payment due in relation to your booking by the appropriate date we, are entitled to assume that you want to cancel.

Booking Conditions– In this case, your booking will be cancelled immediately. You may also need to pay additional charges. See cancellations.

If your bank refuses to make your payment for any reason, we are entitled to make an administration charge of £31.

All monies you pay to us for your booking (except for extras, bookings fees etc) will be held by us in accordance with our agreement with you’

Pricing

We keep the prices under constant review and the prices of unsold arrangements may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold arrangements at any time. We will confirm the price of your booking when you make it. As changes can happen, you must check the price and all other details of your chosen arrangements at the time of booking.  All prices quoted or otherwise given to you include all charges and any taxes or government charges which may apply to your booking at the time it is made.

You may be required to pay any additional taxes that arise after your booking has been confirmed. We can pass on to you, in full, after we have confirmed your booking, all costs connected with your booking, including any price increases due to changes in the exchange rates of currency.

All accommodation prices are for the property and are not on a per person basis or multiple households, except when an extra person charge applies. We can charge a booking fee for the services we provide in administering your booking. Any booking fee will be stated in our brochure and on our website and will be shown as a separate charge on your confirmation.

Special Offers

Occasionally, we make offers giving you the chance to book properties with either no deposit, or a deposit which is lower than usual. We will give you details of any extra terms that may apply to the offer before, or when, you make your booking.

Brochure and website details

We aim to make sure that the information provided by us is presented accurately on our website, in brochures and other promotional literature or material we produce and provide. It is intended to present a general idea of the arrangements. Not all details of the relevant facilities can be included on our brochure/website. Furthermore, there may be small differences between the actual property/arrangements and its description. This is usually because it is not possible to show all different accommodation.

We are always aiming to improve services and facilities. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility if some facilities or services at the property are not available or restricted, nor can we accept responsibility for any changes or closures to local services or attractions mentioned on our website, by our Marketing or advertised elsewhere.

We make reasonable efforts to make sure that information we give you about your property and its facilities or services is accurate. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property/arrangements or its facilities and services advertised elsewhere, unless this was caused by our negligence.

Certain items in photos (such as soft furnishings etc.) are subject to change and may not always be exactly as shown. Please check specific concerns with us before booking.

Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be an uninterrupted service available 24 hours a day and is provided for pleasure not for business.

Bookings are not accepted if they are wholly reliant on the uninterrupted, unlimited provision of Wi-Fi.

Changes to or Cancelling your Booking

Changes

If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing by post or email. We may agree to accept notice over the telephone, but this should be arranged with us first. Also, we cannot guarantee that we will be able to meet your request and we will have to check in advance of your booking . Changes can only be accepted in accordance with our terms and conditions. You may be asked to pay us an administration charge of £31 for each change. Plus, where we can meet your change request, you will have to pay any costs incurred by us in facilitating this change for you which will be charged at the current brochure or website price, which may be different from the price in the brochure or website from which you booked your chosen arrangements. – you can change your accommodation to another type within the site for the same calendar year up to 10 weeks before your arrival date, subject to availability. The above administration fee will be payable plus any price difference.

Full Cancellations

If you have to, or want to, cancel your booking after it has been confirmed, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone and e mail, from you to cancel is the date on which we will cancel your booking. Our confirmation in writing will confirm receipt of your cancellation. If you cancel, you will have to pay a cancellation charge to us based on the number of days before the arrival date at the property that we receive notice, as shown below.

For a cancellation, total cost means the total cost of the accommodation booking, not including any optional extras. In addition to the cancellation charges below, you will still have to pay any insurance premiums, booking fees, credit card charges and administration fees for making any changes. If you have already paid, booking fees, credit-card charges and administration fees, these payments are non refundable.

Cancellation of a booking

A £ 50 administration fee is applicable

We can attempt to reschedule your booking or issue a voucher if the cancellation is outwith 4 weeks or more of the date booked, prior to any Cancellations being received, subject to lodge availability.

Any deposits or payments received for your booking are non refundable should you choose to cancel.

Short notice cancellations of 4 weeks or less will result in total loss.

We may have lost other bookings for the specified date which constitutes a financial loss for the property.

Cancellations based on events– 

Events being cancelled resulting in individual or multiple lodge booking cancelations will be reviewed and may be liable to further conditions apparent at the time of cancellation. Multiple cancellations for the same event are liable for cancellation fees of 50% of the original booked value.

 Attempts will be made to rebook for an alternative date for the event to prevent full cancellation where possible. If this is available and you do not choose this option, we reserve the right to cancel the booking with a loss of all payments made. 

If Bookings are moved to a future date and then cancelled again, this will result in a loss of all monies paid. Notice of a rescheduling of an event will be issued by our event organiser.

Cancellations or changes by the us as service providers

We do not expect to have to make any changes to your booking. However, occasionally issues do arise, and bookings may have to be changed or cancelled or mistakes in brochures or other details corrected. We have the right to do so. If we do, we, will contact you (by phone if reasonably possible). In the case of a significant change or cancellation (we will let you know about minor changes by post or e mail) as soon as is reasonably practical. *We will explain what has happened and let you know about the cancellation or change. However, we will have no further liability to you.

Events beyond our control

Unless we say otherwise in these booking conditions, we as the owner or service provider will not be legally responsible either jointly or individually for any compensation if we or they are prevented from carrying out our responsibilities to you; as a result of events beyond our control if you cannot safely leave the Resort we shall assist in every way possible to accommodate you for an additional night stay – Charges would be applicable, if this is not possible to accommodate you due to other reservations you would have to arrange alternative accommodation arrangements. This means an event we or the owner or service provider could not, even with all due care, expect or avoid, including:

Strike, lock-out or labour dispute;
Natural disaster or global pandemic;
Acts of terrorism, war, riot or civil commotion;
Malicious damage;
Keeping to any law or governmental order, rule, regulation or direction including advice from the foreign office to avoid or leave a country;
Accident;
Breakdown of equipment or machinery;
Insolvency or bankruptcy of an owner or service provider;
Fire, flood, snow or storm;
Difficulty or increased cost in getting workers, goods or transport; and
Other circumstances affecting the supply of goods or services.

Breakdown of mechanical equipment

We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, bath filtration systems, nor for the failure of public utilities such as water, gas and electricity.

Insurance

We do not check any of your private holiday insurance policies to make sure they are suitable and this remains your responsibility. You are responsible for covering us if we suffer any losses or expenses arising out of your failure to take out proper insurance cover. We strongly advise you to take out insurance which will cover any damage which may happen to property which belongs to other people and which may get damaged, it is your responsibility to ensure that the insurance cover you purchase is adequate for your needs.

Disabilities and medical problems

If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you make your booking and give us full details as early as possible before you travel. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.

Legal Responsibilities/ Legal Rights

Our legal responsibility to you

We will accept responsibility for your holiday accommodation only. Please note that it is your responsibility to show that we have been negligent if you wish to make a claim against us. For us to make any form of offer or refund you must make any complaint or claim strictly in writing.

Legal Rights

You must also transfer your legal rights you may have against anyone else in connection with your claim. You must co-operate with us and our insurers in this. If you suffer a personal injury, death or serious difficulties as the result of an activity which does not form part of the arrangements you booked with us (including, for example, any extra services or facilities provided to you by any other supplier which was not included as part of the original contract between us or you or your parties own negligence) we will not be legally responsible to pay you any compensation. However, we will offer you reasonable advice and guidance in all the circumstances as long as we are told about the incident within 7 days of it happening. We will not be responsible if you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked.

In all claims we will not be legally responsible if the alleged loss or damage results from any of the following:

a.               The fault of the person affected or any members of their party;

b.               The fault of someone not connected with providing your holiday which we could not have predicted or avoided;

c.               An event or circumstance which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care.

d.               The fault of anyone who was not carrying out work for us (generally or in particular) at the time of your booking

e.               Please note, we cannot accept any liability for any damage, loss or expense or other sum(s)of any description:

                  which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or

f.               If we are found legally responsible for loss of or damage to any luggage or personal possessions (including money), We strongly recommend that you and your party take out enough travel insurance for your needs while on holiday. For the purpose of these booking conditions, we will assume you and your party have done this.

We have set the following information to assist you with your stay at the property

Arrival and departure: Arrival check in time is 3.00pm – 5.00 pm winter hours may vary, late check in may incur additional charges. 

If your arrival will be delayed beyond 5pm local time on the start date of your rental period, you must contact us. Our details are given on your invoice/ confirmation. If you fail to do so, you may not be able to get into the property.

In Case of Emergency please call 999 – Please also ensure the gate is open to allow the emergency services to enter

  • In the event of a fire, there is a fire extinguisher and fire blanket in your lodge. If you are unable to control the fire, please exit the lodge and call 999. Do not return to the lodge for belongings. Fire muster points are located on the lawn area with extra extinguishers and bells to alert other guests.
  • A small first aid kit is located under the sink in each lodge, if there is an emergency then dial 999.

Gas and Electricity

  • If filling a spa bath this can take a little time, please ensure the water level is above the jets before turning on the jets.
  • Heating controls for spa lodges is located on the boiler in the cupboard in the main bathroom.  Flip down the cover and turn to ON or set the timer.
  • Heating controls for Family or Hideaway lodges are located on a panel beside the kitchen.  Flip the cover and set the switch to manual and set the temperature using the temperature up and down controls.
  • Please ensure that electrical appliances are switched off when not in use to conserve energy, but please do not switch off the fridge.

Laundry and Linen

  • We do provide linen and towels, unfortunately not a hairdryer.  If you have reserved a lodge with a hot tub it is advisable to bring some spare towels with you. 
  • There is a red laundry bag provided in your lodge, we do ask if you can strip any beds prior to check out that you have used and put any linen and towels into the bag and leave it at the front of the lodge please, as this is less handling due to covid.

Lodges with Hot Tubs

  • Please be advised the hot tubs are locked in the evening around 9.30pm and opened the following morning at 9.30am.  This is to comply with our Insurance and Health & Safety.
  • We do supply towels in the lodge but if you plan to make regular use of the hot tub it is advisable to bring some of your own.

Bins and Recycling

If you can please empty your bin to one of the bin recycle areas.  One is located next to the main entry car park and one at the rear of the Event Barn.  There are separate bins for cardboard, glass recycling and general waste.

WIFI and Televisions

  • Our Wifi unfortunately does not have a strong signal but it can be available at the front of the lodge or communal areas.  The password for this is Silverwood.  Televisions all have freeview built in.

Parking and Entrance Gate

  • We do ask if your lodge does not have any allocated parking space if you can park your car in the car park located at the entrance, you are welcome to drive your car to the lodge to unload / unpack luggage etc… The areas in front of the lodges are required to be kept clear for emergency service access.  Silverwood is not liable or responsible for any personal loss from or any damage(s) to your vehicle(s) whilst on our premises.
  • The main gate may be closed during your stay, to allow you access please enter your designated entry code provided on the In Advance of Your Stay email that we sent to you a few days prior to your arrival. 
  •  

Cooking, BBQ’s and Candles

  • BBQ’s and candles are not permitted on site, this is to comply with our Insurance and Health & Safety policies and Fire Regulations.

Gym, Sauna and Hot Tub

Our facilities are available for use between 9am – 9pm please contact Reception to book use of the facilities you will then be provided with your own entry code for access.  Please note there is a maximum of 1 hour booking slots and we ask for all guest comfort that you clean down and sanitise any equipment you have used with the cleaning materials provided after use. 

Charges are £5 for the gym and £8 for the sauna / hot tub per person – no under 18 years of age are permitted unaccompanied by an Adult and we do not supply towels or robes.  Please report any issues with equipment or facilities immediately to reception. 

Silverwood is not liable or responsible for any injuries or damages to any guest’s making use of these facilities.

Please ensure noise is kept to a minimum for the enjoyment and comfort of all our guests.

For their safety, please ensure children are supervised at all times and kept at a safe distance from the pond due to deep water areas, there is also a steep ditch to the rear of the lodges which can fill with water.

The large lawn area opposite the lodges is available for ball games, please do not play ball games directly outside the lodge area.

Due to the sewage system, please use sanitary bags and bins provided, please also do not flush any wipes etc as this will cause blockages.

Silverwood operates a no smoking policy within the lodges and at the rear of the lodge as this is where the gas main is located.  Smoking is permitted at the front or side of the lodge.  Please ensure all cigarette ends are extinguished in the buckets provided.  Please empty these buckets of cigarette ends when you leave.

Check out is 10am a late check out can be arranged subject to availability and an additional charge would be applicable.

When you check out, please ensure lights and heating is turned off, lock the lodge and take your key to reception, if you are leaving prior to the office opening you can leave your key in the grey box next to the Reception door.

Security Deposits are refunded following checkout providing there is no damage to the Lodge, please be advised due to our Merchant process this can take up to 10 working days.

Silverwood is not responsible or liable for any personal negligence, injury(s), loss or damage(s) to any guest(s) or their belongings whilst on the premises.

Security deposits:

You will be asked for a security deposit on check in a standard deposit is £100. However, for wedding parties this may be up to £200. The amount and details of the payment will be confirmed at check in and has to be paid by card – No cash is accepted.

Security Deposits are refunded following checkout providing there is no damage to the Lodge, please be advised due to our Merchant process this can take up to 10 working days.

Behaviour:

You and all members of your party agree:
to keep the property clean and tidy;
to leave the property in a similar condition as you found it when you arrived;
to behave in a way at all times while at the property which does not break any law;
not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others;
not to use the property for any illegal or commercial purpose;
not to sublet the property or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted on as a member of your party

Unreasonable behaviour

We can refuse to hand over the property if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests, to members of staff or to neighbours, or in the event we have reasonable cause to believe you or any member of your party will abuse damage or cause loss to the property, its services or facilities.

In these circumstances, the contract between you and us will be terminated, you will not receive any refund and we will not have any further liability to you.

Maximum occupancy:

You also must not allow more people than the brochure/website states to stay overnight in the property. You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.)

You must not hold events (such as parties, celebrations or meetings) at the property without the advance consent of us.

If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking and we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.)

We are not under any obligation to find any alternative accommodation for you.

You should check the policy of your chosen property carefully before booking.

Dogs & Pets

We have limited pet friendly lodges available, we do ask that pets are not permitted on furniture or bedding and if left unattended for a short period of time that they are contained in their own crate / cage.  Additional charges are applicable per pet / dog.  Should you not advise us you are intending to bring a pet / dog and it is found to have been occupying your lodge during your stay we shall retain your Security Deposit.

Damage

You are responsible for and agree to reimburse us for all costs incurred by us for all damage or breakages or loss caused by you and/or members of your party and/or any other persons invited into the property by you, to the property or its contents. This includes responsibility for paying for this damage and the cost of any work needed to put the damage right. We can ask for payment from you to cover any such costs including additional cleaning / deep cleaning charges.

If you discover that anything is missing or damaged on arrival, please notify us immediately. We expect the accommodation to be left in a reasonable state on departure. If in our opinion, additional cleaning is required, you will be liable to us for the cost of this cleaning and it will be deducted from your Security Deposit.

Right of Entry

We have the right to enter to the property (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (for example if repairs need to be carried out) or if you break the law, breach any of these booking conditions, the owner’s own terms and conditions or any other terms applicable to your booking and/or the property.

We have the right to enter the property for the purposes of inspection including but not limited to where you have complained about the property) by giving you reasonable notice of such entry. You agree to allow us (including workmen) access to the property as required by this clause.

Special requests

If you have any special requests, you must let us know when you make a booking and confirm them in writing. We cannot guarantee that any request will be met. Confirmation that we have noted a special request or of the fact it is shown on your written confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we have broken your contract.

Governing Law & Jurisdiction

Any dispute, claim or other matter which may arise in relation to your booking will be governed by Scot’s Law and you must agree that any dispute will be dealt with exclusively by the courts of Scotland.

Communicating GDPR

To process your booking we will need to collect and process personal information. We may on occasion, record telephone calls to our office. We do this for training purposes and to improve the overall quality of our service. For more detailed information about how we use personal information, please see our Privacy Policy which can be found on our website. We would like to send you information about products and services that may interest you including those offered by other, companies connected to Silverwood.  If you do not wish to receive texts and or emails you can indicate your preferences as part of our online booking process.

Complaints
If you have any complaints about any services we provide, e.g. our booking service or accommodation, you must let us know immediately in writing and in any event within seven days of the end of any arrangements booked through us. Unfortunately, we cannot accept any legal responsibility if you do not let us know within this time frame.

If we are found to be at fault in relation to any service

If we are found to be at fault in relation to any service we provide we will not pay more than the booking (or the appropriate proportion of this if not everyone on the booking is affected), plus any reasonable, connected expenses you cannot recover from elsewhere. We do not exclude or limit what we will be legally responsible for if death or personal injury is caused as a result of our negligence or that of our employees whilst acting in the course of their employment, or for any criminal act we may commit. We can’t be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. If we know about a problem before you arrive, we will contact you to let you know.

Silverwood Lodges & Events Barn 2024

TERMS AND CONDITIONS FOR EVENTS
(Accommodation, Weddings, Meetings, Parties, Private Hire, Exclusive Use, Events, Conferences & Functions)
DEFINITIONS USED IN THESE TERMS AND CONDITIONS
Business – means Silverwood Management Ltd, registered under the Companies Acts with Company Number SC408364 and having its registered office at Silverwood, Inchcoonans, Errol, PH2 7RB
Client – Means the customer(s), individual or corporate entity making the booking whether or not responsible for or attending the Event.
Venue – Refers to the property including the venue, grounds and lodges where the Event is to be held at Silverwood Lodges Resort & Event Barn, Inchcoonans, Errol, PH2 7RB and all facilities at that location.
Event – Refers to the event described on the Event Booking Form on the date(s) and times agreed.
Guests – Means any and all guests (including children), attendees, employees, contractors or other person(s) attending the Event at the invitation of, in relation to or on behalf of the Client and in respect of the booking.
Event Booking Form – Refers to the Event Booking Form signed by the Client or a representative or agent of the client when the booking is made. This contains the comprehensive information regarding the booking and agreed between the parties.
Charge – Refers to the Charge being the estimated total amount for the Event contracted by the Client on the Event Booking Form and as subsequently confirmed by the Event Booking Form. This can be varied by Agreement with The Business within the Terms of Amendments and Cancellations.
Contractor /supplier- is the contractor or supplier contracted by the Business or agreed with the Client to provide services at the Venue.
Damage- Includes but not limited to breakages and damages or defacement to the Venue, Lodges, Grounds and premises- including fixtures or furniture which will cause the Business to incur cost.
Final Event Schedule – The final event schedule agreed between the Client and the Business detailing the final arrangements and costs for the Event forming the contract.
Force Majeure – Means any circumstance not within a party’s reasonable control including, without limitation (a) acts of God, flood or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil commotion or riots, war, threat of or preparation for war; (d) any law or any action taken by a government or local & public authority; (e) collapse of buildings, fire, explosion or accident; (f) any labour or trade disputes, strikes, boycotts, industrial action or lockouts; (g) non-performance by suppliers or subcontractors; (h) alcohol or licence related issues; and (i) interruption or failure of utility service.
Staff- As noted in the Booking Form.
Alcohol and Drugs Policy – In accordance with Scottish law relating to the supply, sale & consumption of alcohol or misuse of substances.

BOOKING AND CONFIRMATION
All bookings are deemed provisional until the signed Event Booking Form has been received by Silverwood Resort and the Holding Deposit has been paid.
The Event Booking form shall be returned by the Client and received by Silverwood Resort within seven days of the date of issue or by the date specified on the Event Booking Form.
If Silverwood Resort does not receive the signed Event Booking Form within this period, the Business reserves the right to disregard the provisional booking and offer the Venue for other enquiries.
No changes may be made to any part of the booking and / or the Event Booking and / or Details Forms without Silverwood Resort’s prior written approval.
All prices quoted are inclusive of VAT at the current rate. Silverwood Resort reserves the right to amend prices should the VAT rate change and or any supplier increases occur and the Client shall be liable for any additional costs as arising as a consequence of such change.

TERMS OF PAYMENT
The Client shall pay the Holding Deposit of £1000.00 upon signing the Event Booking Form.
Deposits and neither refundable or transferable. All Bookings are deemed as Provisional until the Holding Deposit is received.
Payment of the Holding Deposit constitutes acceptance of these General Terms and Conditions in conjunction with any other terms and conditions specified on the Event Booking Form.

Deposit for Venue- Booking will be secured by paying the deposit specified in the Booking Form to ‘save the date’ for a 2 month period. This deposit is non-refundable. During this time, the Business will work with the Client to build their full package which will be detailed in the Final Event Schedule.

  1. For Events which are to occur within 12 months of the date of booking, at the expiry of this 2month period, a further 25% of your total wedding cost is required. For Events more than 12 months from the date of booking, any interim payments will be specified in the Final Event Schedule. This allows the date and lodges to be taken off sale.
  2. The final balance is due 6 months before the Event, less deposits and interim payments.
  3. The booking of lodges will be covered by the Lodge Terms and Conditions (which can be found on the Business’s website, www.silverwoodlodges.co.uk. Deposit for the lodges – Client to pay a non-refundable holding deposit of 30% per lodge to take them off sale, this amount is deducted from the balance due.
  4. Of those lodges reserved for Guests by the Client, those which are not booked by Guests will be liable to be paid for in full by the Client and the holding deposit will be lost if we are unable to hire out the lodge to a 3rd party.
    (Note Any Cancelled Lodge or non-payment will be chargeable to the Client. In the event of full cancelation of the Event the Client will be responsible to cover lodges cost.

Cancelation by the Client Cont….
d. In addition to the cancellation fee, if the Booking is cancelled after the date falling 2 months from the initial Booking date the Client will lose all deposits paid pursuant to the Contract and all interim payments which have been or should have been paid in accordance with the Contract by the date of cancellation.
e. In addition to the cancellation fee, if the Booking is cancelled with less than 60 days before the Event the Client will lose all deposits paid pursuant to the Contract and all interim payments which have been or should have be paid in accordance with the Contract by the date of cancellation, plus the Client will remain liable for the remainder of all Fees relating to the Booking which shall become immediately due and payable.
f. The Client will fully indemnify the Business from all loss, cost and expense that it may suffer as a result of Guests and Contractors cancelling the Lodges following the Client having cancelled the Event.

Cancelation by the Business
AMENDMENTS OR CANCELLATIONS BY THE BUSINESS
Silverwood Resort reserves the right to postpone, amend or cancel any booking and further reserves the right to offer alternative accommodation and or facilities without any responsibility on its part in the unfortunate circumstances of :-
An event or occurrence beyond the reasonable control of the Business which is likely to prevent it from performing its obligations.
The Venue becoming unsuitable and or unavailable to hold the booking due to a Force Majeure event and or unforeseen circumstances such as adverse or severe weather / conditions preventing access to or operation of the venue’s safety and or technical issues.
In the event of postponement the Business and the Client shall work together to make appropriate alternative arrangements for a date or dates to be mutually agreed.
In the unfortunate case of a cancellation or termination by the Business as set out above the Business shall notify the Client as far in advance as possible and will arrange for the refund of any deposits paid but shall have no other obligations or liability to the Client. The business will not be liable to the client for any loss (consequential or otherwise), cost, expenditure, damage or compensation for such changes.
The Business cannot be held responsible for any errors or omissions in correspondence or published material and has taken reasonable steps to ensure that the information contained in its own and third party or agents websites, brochures, tariffs, leaflets and advertising is correct. The Business reserves the right to withdraw any service, facility or amenity as previously described without notice if the booking might, in the sole opinion of the Business, prejudice the reputation of the Venue or Silverwood Resort.
If the Client’s credit status alters or if the Client is in arrears of any payments, amounts or deposits due, the Business reserves the right to amend, cancel or terminate the booking as if the Client has cancelled it and the cancellation charges set out above shall apply.

A-The Business reserves the right to cancel

  1. If the Venue must close due Force Majeure;
  2. If the Client fails to make any payment due to the Business under the Contract by the due date for payment;
  3. The Business discovers before or after the Client has paid the Fees that the Client has deliberately concealed information, provided incorrect information about the Event or Guests that would have either led to a higher rental charge or the Business refusing the booking;
  4. The Business has reasonable grounds to believe that the behaviour of the Client or Guests at the Event are likely to result in damage/injury to people or property. This would include reasonable grounds to believe that there may be a violation of the alcohol policy.

B-Cancelation for the reasons above will result in the Client not being refunded and the Client must pay the Business full payment of the Fees due under the Contract and any losses and/or costs suffered because of the cancelation as set out in the table, whether or not the date is re sold.
C-the Business shall not be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure results from an event of Force Majeure.
D – The Business shall not be in breach of Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if the Event cannot take place as planned in the Final Event Schedule due to the Business’s compliance with all legislation and guidance implemented by any governmental or regulatory body in response to any epidemic or pandemic (including, for the avoidance of doubt, the Covid-19 pandemic). In such circumstances any necessary curtailment or cancellation of the Event will be at the Client’s risk. If the Event cannot take place at all due to the Business’s compliance with such legislation and guidance the Booking will be deemed to have been cancelled by the Client and the provisions under the heading “Cancellation by Client” above shall apply. If a curtailed version of the Event can proceed, the Final Event Schedule shall be deemed to have been modified to the extent required to allow the Event to proceed in accordance with the relevant legislation and guidance with the items removed from the Final Event Schedule being deemed to have been cancelled by the Client and the Client hereby indemnifies the Business from all loss, cost and expense it suffers as a result of that curtailment.

Additional Services
Any additional costs for services required that may be requested in advance of the day or on the day of the Event as agreed in Final Event Schedule.

Event hire period, access, deliveries and Facilities
1.Access time is from the set contracted time on the Final Event Schedule, prior arrangements may be made for items to be dropped off prior to this however a handling charge may apply.
Event hire period starts from the contracted time on the Final Event Schedule up to 12 midnight close on the day of the booked Event or an earlier agreed time.
As per the operating licence all Guests must vacate the premises at 12 midnight either to their reserved lodges or leave the site via organised or arranged transport and noise is to be kept to a minimum.

Viewings and visits, following your booking confirmation for your Event you may make further arrangements to visit Silverwood again. We make every effort to facilitate these and they should be within working hours. 2 visits are included within the package and multiple visits thereafter shall incur a cost to cover staff time of £100 per additional visit.

ADDITIONAL TERMS AND CONDITIONS
The number of persons attending the event must not exceed the maximum number stipulated on the Event Booking Form and any final number of person adjustments advised no later than 14 days prior to the event. The Business reserves the right to refuse entry if these conditions are not observed.

Any amendments including additions, cancellations, extensions of stay, shall be notified in writing by the Client and confirmed in writing by Silverwood Resort.

GENERAL
The Client shall be responsible for their own orderly conduct and that of their Guest’s (including any children) and shall have regard to any regulations or instructions imposed by any competent authority and or by the Business or its staff and representatives. Nothing shall be done by the Client or its Guests which shall constitute a breach of the law.
The Client shall indemnify the Resort and the Business against any and all claims or losses or expenses including but not limited to reasonable legal and professional fees or damages arising as a result of any breach of this agreement.

Should a Client and or their Guest(s) /Children act in an improper or disorderly way or refuse to comply with the reasonable requests of our Team / staff, the Business reserves the right to terminate the Event or to insist upon the immediate removal from the Venue of a Guest or Guests. Should this occur no monies will be refunded. The decision of our Management onsite shall be final and binding on the Client and their Guest(s).

The Business respectfully requests that the Client and or their Guest(s) including children show due consideration to other people at the Venue and to the inhabitants of nearby and neighbouring properties and keep any noise to a minimum. Children must be supervised at all times.

Prior written approval should be obtained from the Business if the Client wishes to fix items to the walls, floors or ceilings. The Business shall hold the Client responsible for any damages caused and the Client will be responsible for payment of any repairs required or damages caused. An inspection of the venue can be requested before and after the event by contacting the Manager on Duty.

Where any facilities or services are booked the Business shall not be liable to make any refunds should the Guests fail or refuse to use them for any reason.

THIRD PARTIES
The Business shall require a complete list of any third party musicians, contractors, suppliers or organisations associated with the event with their full details no less than 21 days prior to the event. The Client is solely responsible for advising such third party entities or persons of these and any other terms and conditions associated with the event and or the venue. Any Third Parties supplying the Client with additional equipment hire, the equipment must be supervised at all times by the Supplier and or the Client.

Written permission and approval is required from the Business for any 3rd party contractors and or suppliers attending the event or Venue unless the Client uses the Business’s approved contractors.
The Business reserves the right to impose additional terms and conditions on any third party and or suppliers and the Client shall agree to be bound by these.

Where the Business is requested to book facilities or services with a third party on behalf of its Clients it shall and do so but neither the venue or Business shall be held liable for either the standard or the provision of such services or the acts or omissions of third parties.

Silverwood has it’s own fully stocked and staffed bar and in house Catering Team, no external Catering / Alcohol suppliers will be permitted.
The Client is not permitted to supply any food or alcohol for consumption at the Event or grounds, this is to comply with hygiene regulations and licensing laws.

Only food and beverages purchased from the venue for any Event may be consumed on the premises. If food and beverages are brought into the premises by the Client or their Guest’s for consumption a charge shall be made equal to the Venue’s selling price for that or equivalent product and the CDD retained to cover this charge.

Facilities, accommodation, meeting rooms, event spaces are offered to the Client for their exclusive use and for those of their affiliates only and not for resale to non affiliated parties.

The Business cannot guarantee the temperature of any particular room(s).

The Business is not responsible for any travel arrangements or for the transportation of any Clients to the Venue unless specified on the Event Booking Form.

Our Venue operates a strict No Smoking Policy within the buildings and Lodges. If it is discovered that the Client and or their Guest(s) have smoked within the premises they shall be charged for professional cleaning costs and for the replacement of any linens, fabrics and floor coverings in the polluted area.

The Event shall start and finish at and on the date(s) and the time(s) specified on the Event Booking Form.

Except to the extent that the law stipulates the Business shall not accept liability to the Client or any Guests for any inconvenience, injury or loss and damage caused to any person or their property at the venue. The Business shall also not be responsible for any security of personal possessions, vehicles or personal property, these are at the owners entire own risk. 5. The Business will deduct from the final invoice any deposits and previous payments made by the Client.

  1. Unless otherwise stated, our prices are inclusive of any VAT.
  2. The Business has a right to cancel -the booking if the Customer fails to pay any amount due under the Contract on the due date for payment.
  3. Due to economic climate, the price for raw materials and third-party costs may increase. The business will notify the client of any changes in writing at the earliest opportunity.
  4. Late Payments- if the Client fails to make any payment due to the Business under the Contract for the due date of payment, then, without limiting the Business’s right to cancel, the Client shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgement. Interest under this paragraph will accrue each day at 7%. An administration Fee of £200 will also be applicable.
  5. Reduced numbers- the Client will not be entitled to any refund should the number of Guests be less outwith 6 months prior to the event date.
  6. Number of Guests- the Client should in advance provide the number of guests in accordance with the prescribed maximum which shall be confirmed to them by the Business.
  7. Additional guests- may be added within the limit and will be subject to agreed fee for the day & evening. This must be no later than 4 weeks prior to the event date.
  8. In the event of over capacity – Guests will not be admitted or can be asked to leave. This is a legal requirement.
  9. Relocation of Guests- if we have to relocate guests to accommodate a relocation fee may be payable.
  10. All payments are to be made in sterling and a receipt will be issued.
  11. Refunds to Client – any refunds properly due to a Client will be made within a period of 60 days of the Client becoming entitled to a refund.
  12. Disputes- any complaints should be made on the day, if possible, to give the Business the opportunity to rectify the problem, Complaints made after the Event must be made in writing and within a 2 week timescale post Event.
  13. Derogatory comments- the Client(s) agrees (and will ensure all guest’s attending the Venue/Lodges), to refrain from making derogatory comments about the Venue, Operations or cause Deformation of Character / damage to the Business to any third parties and or issuing damaging reviews / comments on public domain post Event within a 12 month period.
  14. Legal fees & costs – will be sought from the Client should any termination be required.
  15. Material changes initiated by Client – if the Client wishes to amend the Contract this can be done only with the agreement of the Business which reserves the right to amend rates offered. The Client must confirm final timings, menus and any special requests at least 1 month prior to the Event and the Final Event Schedule will be updated to reflect these final arrangements provided they are agreed to by the Business.
  16. The Business reserves the right to change and alter the Venue, grounds or lodges by way of upgrades or redecoration which may mean that these are different at the time of the Event from when the Client initially viewed them.

Please note, all deposits and interim payments are neither refundable nor transferable.
The Business reserves the right to cancel or modify terms/conditions & bookings at any time – in this situation notice will be given, additionally the Business may make amendments to schedules or services offered if it is deemed in the best interest of the Business or if the Client makes changes to the facilities/services required, additional charges may be applicable.
A cancelation fee of £500 is chargeable to cover time & costs incurred.
Cautionary Damages Deposit – The Damages Deposit of £1000 will be refunded within 14 days after departure less any deductions for loss, damages, breakages alcohol or drugs misuse by the Client(s) or their guests, or other expenses (e.g additional cleaning, costs and / or claims incurred as a consequence of the Client’s or their guest’s occupancy and use of the Venue, Lodges and grounds). The Venue reserves the right to charge additional costs for any excessive damage or breakages to the property, venue, lodges, ground and its contents.

AMENDMENTS AND CANCELLATIONS
Amendments or Cancellations by the Client
In the unfortunate circumstances where the Client has to cancel or postpone their booking at any time prior to the date of the Event, Silverwood Resort cancellation charges are as follows :-
Period of notice
6 months or longer – 40% of the total estimated charge
Between 3 and 6 months – 60% of the total estimated charge
Between 3 months and 6 weeks – 80% of the total estimated charge
Less than 6 weeks – 100% of the total estimated charge
Any cancellations or postponements should be made in writing to Silverwood Resort.

Should the Client with to make changes to the Event or to the expected number of guests or any other facilities or services booked this is required no later than 30 days prior to the event, Silverwood Resort reserves the right to amend the rates and or facilities offered. Any additional charges due shall be paid in accordance with an amended Event Booking Form taking into account payments already made by the Client.
Any guests who do not arrive or who depart early, shall be charged 100% of the Guest rate(s) quoted for events of non-attendance.
Please note – We advise event and accident insurance to be taken in the event of cancelation or accident, including illness.

Cancelation by the Client

  1. A confirmed booking will be deemed cancelled when the Business receives a written notification of the cancellation from the Client
  2. Cancelation by the Client will result in a cancelation fee of £500 being due by the Client plus an additional cancelation fee of £100 per visit made by the Client to the Venue.
  3. In addition to the cancellation fee, if the Booking is cancelled between the date of the Booking and the date falling 2 months later, the Client will lose all deposits pursuant to the Contract.
    Event hire period, access, deliveries and Facilities Cont…
  4. Strictly no after parties are to be held in the lodges as per planning permission conditions.
  5. No over occupation of lodges is permitted for fire risk
  6. Any deliveries must be notified in advance to allow staff to receive the items. The Business will not be responsible for any shortages or damage on the deliveries, any storage or moving of delivered items may incur a charge to cover costs
    Facilities included
    Standard: Gas, water electric & heating is included (any large supplies are at an additional cost).
    Staffing. Full site cleaning prior to the Event – Grounds, pagoda and Barn(s).
    Standard clean up (if there is excessive cleaning this will be documented and charged for)
    Alcohol & Drug misuse, Alcohol consumption, sale and law
    The business operates a Zero Tolerance Drugs Policy and holds the Alcohol licence & reserves the right to be the sole sales and distributer of alcohol during the event and any pre-post event, unless otherwise agreed on specific products under a managed agreement.
    Caterers & guests should be aware of the site Alcohol policy displayed in the lodges
  7. Personal alcohol may be brought to the site but only consumed within the lodges and not consumed in the grounds or at the event, this is limited to small amounts.
  8. Guests will refrain from visiting the lodges during the event whereby they may consume alcohol or attempt to bring this to the event.
  9. Guests supplying minors (under the age of 18) alcohol will be reported to the police. The business operates a challenge 25 policy. Any minor that is attending an event/wedding that we have reason to believe that has been given or obtained alcohol from other sources will be asked to leave or removed from the venue.
  10. Guests trying to bring alcohol into the event will be refused entry and may be asked to leave.
  11. Any guest deemed to be inebriated, will not be served alcohol. It is an offence to allow intoxicated persons in to a licenced premise
  12. Any alcohol brought for use at the event will be notified to and agreed by the business and will be charged a corkage fee.
  13. Event Alcohol is to be supplied by the business only – beer, cider, spirits, wines
  14. No event left over alcohol may be taken from the venue to the lodges
  15. Scottish Law covers the sale and consumption (of alcohol) times in a licensed premise, it is an offence to consume or supply out with these times.
  16. No alcohol favours are permitted due to licencing laws and minors attending Events.
  17. In special circumstances any vendor serving alcohol should provide a written policy and suitably trained staff holding a valid bar licence and not serve minors or intoxicated guests.
  18. Any alcohol noncompliance or illegal act / drug misuse will result in the appropriate authorities being notified and may cause the Event to be ceased with immediate effect
  19. Last orders at the bar – 11.45pm to be consumed by 12.00pm
  20. Bar opens from agreed Set time but not before licenced hours.
  21. Any damage or injury caused in relation to alcohol will be the client’s responsibility and charges may apply.
  22. If the business provides alcohol outside on the lawn it will be supplied in plastic glasses for safety.
    Corkage
    Unless otherwise agreed, no alcohol/ soft drinks/ food can be brought and consumed on the event day either in the grounds or in the building the event is held in. Any alcohol being used in this manner will be required to be left with staff and collected at an appropriate time, any such misuse by guest’s or the client(s) the client(s) will be liable for an additional corkage charge.
    Event Hire
  23. The Client will ensure that the Event will not be conducted or that it’s guests will not behave in a way which may constitute a breach of policy laws or cause nuisance.
  24. No T lights, candles or BBQ’s are permitted in the Venue, lodges or grounds
  25. At the end of the hire period the client shall remove anything that has been brought to the venue in connection with the event and ensure that the venue is clean, undamaged and free from rubbish between their agreed allocated clear times. Any property or belongings left by the client(s) / guest(s) outwith their clearing time allocated, shall be disposed of accordingly by our staff unless otherwise stated by them to the venue for an alternative agreed time for collection.
  26. The venue must be in the same state of cleanliness as provided pre event.
  27. Bins for cardboard & plastic, glass & general waste are provided and the client must ensure the correct usage. Additional charges may apply for disposal of large quantities of waste by the client. The client should ensure no bins, rubbish or waste is left in or around the lodges for hygiene and visual reasons.
  28. There is a no smoking policy within the venue (a designated smoking area is available)
  29. No unapproved alterations may be made to the appearance of the venue without prior approval.
  30. The client shall not release Chinese lanterns, balloons or confetti (except rose petals or dried petals which are permitted outdoors only).
  31. No sparklers or fireworks are permitted due to the proximity of the local horse stables.
  32. The client and guests must comply with the health & safety policy and guests must not access the pond areas or areas fenced off which is a dangerous deep water area.
  33. The Business reserves the right to make changes to the interior & Exterior of the venue between the time of the clients booked date.
  34. The Business may make changes to the décor and colour schemes and cannot guarantee the venue & its surroundings will be free from additional structures, (such as marquees scaffolding or works)
  35. The Client may not have booked the Venue in its entirety and will be responsible to notify guests that there may be other guests not related to the event on site, guests attending the event should respect the site policy and keep noise to a minimum.
  36. Lodge guests will be required to check in / out at reception to prevent loss of their keys.
  37. No outside music is permitted
  38. Any form of aggressive, abusive or confrontational manner to staff or other guests will not be tolerated and guests will be asked to leave the venue immediately.
  39. Any guest / client thought to be using any ‘Illicit Substances’ shall be asked to leave the premises immediately, a taxi shall be called and an additional charge for taking up staff time will be applied to the Client(s) and the CDD redeemed by the Company.
  40. Guests are asked to respect our property and not dance on tables or chairs.
  41. An additional charge will be applicable to the Client(s) for any items lost, removed, damaged or broken from the venue and lodges :- Fixtures, fittings, furniture, buildings, glassware, cutlery, crockery, ornaments, tables, chairs, equipment. The CDD will also be redeemed by the Company

The Client shall be held liable for any loss, breakages or damages to the property, venue or lodges and or its contents, furnishings, fixtures and fittings or for injury to anyone including the Business staff and or contractors arising as a consequence of the booking.

Clients and their guest(s) shall accept full responsibility for their behaviour and safety attending the venue.

No pets are permitted.
Please also note that Candles, Sparklers, BBQ’s or naked flames are not permitted in the venue or grounds.
If using Confetti we require this to be petals or dried flowers only, no silk or other types are permitted and any confetti used is outside on the lawn only.

The Client shall only have exclusive use of the facilities, areas, lodges booked. Other guests maybe staying at and or using the property, facilities and grounds. The Client and their Guest(s) shall respect the privacy of any other guests staying and using the venue.

You will be provided with separate Lodge T & C’s at point of reservation however please do be advised that our Hot Tubs are securely locked up at 9.30pm in the evening, this is for Health & Safety and Insurance purposes. They are also locked by 5pm on the day of the Event.

The Business and its team shall have the right of entry to the venue, property and lodges at all reasonable times during a Client’s stay for the purpose of inspection and or to carry out necessary maintenance, repairs or cleaning.

GDPR / PHOTOGRAPHY
The purposes for which personal data may be used by us:
Personnel, administrative, financial, regulatory, payroll and business development purposes. Business purposes include the following:
Compliance with our legal, regulatory and corporate governance obligations
Ensuring business policies are adhered to (such as email / internet use)
Operational reasons such as recording transations, training, quality control and ensuring the
confidentiality of commercially sensitive information
Marketing of our business
Investigating complaints
Improving services

Personal data
‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more
factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal data we gather may include: individuals’ phone number, email address, financial and pay details, marital status, nationality, job title.

We may wish to use some of your Event photography for our Marketing purposes by way of your signature below and in agreement with the Terms and conditions you also agree to and give us your permission to reprint or use the imagery.

GOVERNING LAW AND JURISDICTION

The general terms and conditions and the Event Booking Form are governed by the laws where the venue is located and the parties irrevocably agree that the Courts governing these laws have exclusive jurisdiction to determine any dispute or claim that arises out of or in connection with the booking (including non contractual disputes or claims)

The general terms and conditions along with the Event Booking Form can only be amended in writing by a Manager from Silverwood Resort. Any general terms and conditions and the Event Booking Form may be revised however the latest version shall superseded any previous versions published at time of booking.

Whilst reasonable care is taken in the preparation and presentation of all quotations and booking information to the Client, the Business reserves the right to amend this information in the event that it discovers errors or omissions in these documents. The Business shall notify the Client within 7 days of becoming aware of any errors or omissions.
The Client shall remain liable for any revised Charge or Full Estimated Charge and shall continue to be bound by the General Terms and Conditions. Errors and or omissions on party of the Business shall not be reason for the Client to cancel of refute the booking.

Nothing contained within this agreement shall affect the statutory rights of either the Business or Client.
The Business reserves the right to modify the Terms & Conditions at anytime and the Client will be given notice.

These are General Terms and Conditions shall be binding on the client, its successor and assigns. The Client warrants that it shall make all successors and assigns aware of the terms of this agreement.

We will agree prior to the event a schedule of how the day will run and make every effort to keep to plan. However, should there be any unforeseen circumstances the Business will not be held liable.

Name & address of Client …………………………………………………………………………………………………………………..

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Name & address of witness…………………………………………………………………………………………………………………

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Signed client ………………..……………………………. Signed witness………………………………………………..

Print ………………………………………………………….. Print ………………………………………………………………..

Date …………………………………………………………… Date…………………………………………..…………………….

Deposit received/ by means …………………………………………………………………………..…………..

Issues ……………………………………………………………………………………………………………………………

Deposit refunded …………………………………………………………………………………………………………

Signed venue by ……………………………………………………………………………………………………………

Tidy Up Service (Clearing down of Barn and storing Suppliers property ready for collection) £200

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